Exchange & Refund Policy

At AMEDRINSHA, we hope you love every piece you receive. If the size, color, or style isn't the right fit, we're here to make the process as smooth as possible.

Exchange Window

You may request an exchange within 2 days of receiving your order.

Refund requests must be initiated within 24 hours of receiving your order.

Exchange Eligibility

To be eligible for an exchange or refund, items must be:

  • Unworn, unwashed, and unaltered.
  • In their original condition with all tags attached.
  • Returned in their original packaging (including dust bags, shoe boxes, or any accessories, if applicable).
  • Accompanied by the original invoice or order number.

Items that do not meet these conditions may not be accepted.

Package Inspection Upon Delivery

You are welcome to open the package at the door to verify that you received the correct items.

However, trying on or using the items before accepting the shipment is not permitted.

Wrong, Defective, or Damaged Items

If you receive:

  • An incorrect item,
  • A defective product, or
  • A damaged item,

please contact us within 48 hours of delivery and include clear photos of the issue.

Once verified, we will:

  • Arrange a free pickup.
  • Send the correct or replacement item at no additional cost.
  • Cover all shipping fees.

This replacement will not count toward your exchange allowance.

Exchange Shipping Fees

If you are requesting an exchange due to personal preference (such as size, color, or style):

  • Exchange shipping fees are the customer's responsibility.
  • An additional 20 EGP exchange service fee applies, in addition to the standard shipping charges.

If the exchange is due to our error or a defective item, all shipping costs will be covered by AMEDRINSHA.

Refund Policy

Refunds are generally accepted only under the following conditions:

  • The item is defective.
  • You received the wrong item.
  • The refund request is submitted within 24 hours of receiving your order.
  • The item meets all return eligibility requirements.

During Sale or Promotional Periods

Refunds are not available on sale or promotional items except when:

  • The item is defective, or
  • You received the wrong item.

Sale items may still be exchanged according to the exchange policy, subject to availability.

Refund Shipping Charges

If the refund is requested due to personal preference (such as changing your mind or ordering the wrong size):

  • The original shipping fee will not be refunded.
  • The return shipping fee will be deducted from the refund amount.

If the refund is due to a defective or incorrect item, AMEDRINSHA will cover all shipping costs.

Non-Eligible Returns

If the returned item does not meet the return conditions:

  • The refund request will be declined.
  • The item will be sent back to you.
  • No refund will be issued.

To avoid delays, please ensure all returned items fully comply with our return requirements before sending them back.

Need Assistance?

If you would like to request an exchange or refund, please contact our Customer Care team after receiving your order. We'll be happy to guide you through the process and ensure your request is handled as quickly as possible.